Fastway Couriers New Ross, New Ross, County Wexford. Fastway Ireland Branches in <city>

Liam Dunne - 2023-06-30

My package was lost by fastway couriers and until they accidentally signed it off as delivered 3 weeks later making me look into it, no one let me know. They then told me to contact the original company I purchased from to ask for a refund or replacement. When I asked if they could contact them to make them aware of what happened I was told it was not their policy or responsibility even though they admitted they lost the package and mislabelled it as delivered. I have screenshots of the full online chat which I made them aware of but the customer care agent I was speaking to did not seem to care in the least and twice ended the chat while I was responding. If you can avoid using this company do as they simply don't care about their customers or deliveries.

Heather Patel - 2023-06-20

I've had issues with fast way before. Not arriving, damaged etc. Same complaints as others. However, recently we've a new person covering our area - Brendan - conscientious, polite, helpful and on time. We need more of this service from fast way! 👍

Miron Mironio - 2023-07-11

I read all the negative comments before receiving my package. And you know what, I even said goodbye to it. I thought no one would deliver anything. But I have an absolutely great experience. The courier girl delivered it right to my hands on the threshold of my house. Waterford city. Thank you!

Jerzy Januszowski - 2023-07-12

Amaizing service. I’m sitting at home waiting for my parcel and just got email that driver couldn’t attend at 11.52am. Last time he left the parcel at the bins where driveway start about 600 meters away from the house. They change driver in Wellingtonbridge area I guess as there wasn’t this problem before

Antka - 2023-07-12

The worst courier in the world! The driver can never find the address! With eircode, full address, phone number for you and phone navigation, he won't find you and won't even try to contact you!!! The phone number that hangs up. What a company! Shame!! I have never, ever experienced such disregard for a customer! To avoid!

John O'farrell - 2023-07-07

I'd give them no stars if I could or a minus one, could not contact them after trying several times. The last company I ordered from had an option other than Fast Way, UPS an extra 5 euro but worth it faster and better than Fast Way and very good customer service.

Adam O Brien - 2023-04-11

Like all the other reviews this is the exact same story will not respond to my emails over a month of trying....avoid at all costs

Cristina Gismondi - 2023-06-12

as others have said, would give minus 1 stars for the rating if could. cannot contact the company or local/waterford/new-ross depot at all. they mark delivery as attempted- yet failed- twice! although, no one came to the house in the time they submit the report and driver has made no attempt to deliver! DRIVER IN WATERFORD AREA DON'T KNOW HOW TO DO THEIR JOB!!

Jasper Sheehan - 2023-04-30

If you can avoid using Fastway Couriers do!!! You cannot deal directly as they do not have a direct line! Out of five deliveries only one made it!!! One was damaged beyond use at their warehouse and I was told it was lost! I was sent a photo of the damage! AVOID AVOID AVOID!!! And their webchat service have been deactivated! I wonder why!!!

Tom Corcoran - 2023-05-17

I received an email saying they tried to deliver in Waterford, even though I was present during that whole time. No attempt to call. They talk about a customer chat service that doesn't exist. The depot phone numbers are automated and end with a hang-up. Got the package the next day. Found dropped in the common area. No knock; no call.

Sarah Rellis - 2023-07-25

Absoutley so unreliable. Ordered my daughter's bed in june, fast way have it in over 3 weeks and said a few times they have lost it. My daughter's birthday in a few days, she's sleeping on a mattress the last few weeks. Never again will I deal with fast way. Absoutley absord out of apparently a "professional" business.

Maggie Bent - 2022-04-27

Again, pretended they attempted delivery and they absolutely did not. Of course there's no contact number to actually talk to a person.

Beata Winiarska - 2022-08-23

worst company in the world. stay away if you want a stress-free life

Brian Haig - 2021-10-11

Phoned but no answer.... Nóta good way to do business

Eugene Monahan - 2021-02-04

Find someone else. Don't waste your time here. No phone numbers, no names, not contactable. You have to drive to their premises to speak to them. Unbelievable

Vinod Kumar Parameswaran Nair - 2023-05-24

Very bad courier service I have seen in my whole life. Can’t contact the customer service because it doesn’t exists. None of the tab is working properly for connecting with customer support. Courier delivery person so rude and arrogant, telling me “I don’t want to know who you are”. I didn’t say anything to him. He is not even giving the notice that I am on the way with parcel and just ring when he is in front of the door. He can’t even wait 2 minute as he has to many delivery(understandable) but what about the customer like me have to wait whole day without going and wait for the courier man’s arrival. A sad man to work for this company and family 😢😢😢

Edel Hennessy - 2023-05-31

Awful service. Leave parcels at wrong addresses, most definitely not in a "safe place", impossible to contact customer service and an incredibly slow response.

Axemonster - 2023-05-10

Waterford region courier falsely claimed that I have received a package that I never have. I have received a full refund for the product and then I got a knock from the courier and he started shouting at me saying he delivered it when he didn’t. He never gave me his name and since then he stopped delivering packages to my door. Whenever I try to contact support because my packages aren’t being delivered they ignore me and nothing ever gets sorted. Worst service in all of Ireland. Only reason I gave 1 star is because there’s no option for 0 stars.

Ann Stone - 2022-03-30

Always on the button and never have a problem with them. ❤💖

Feargal Kenny - 2021-03-05

Don't waste your time, heartache is all you will get with them.. if I wrote what I realy wanted to I would probably go to jail

Chloe Barry - 2022-12-18

terrible service. normalise hating fastway 🙏🙏🙏

Eamonn Mckenna - 2023-07-05

Impossible to get through to a human being to answer the phone, that's if you can even find one Eamonn McKenna

Melissa - 2022-03-29

Don't waste your time calling, you won't get though and it's the same with their what's app chat option on their website.

Flannan Reidy (eiregenx) - 2022-12-08

Never answer the phone the wed site keeps crashing. It's a shame as they are very close to me.

Fattybepis - 2022-01-25

Nice drivers in the South East. Only problem is the support which is non existent.

Shane Brennan - 2023-02-08

Don't see the point in having a phone number when nobody answers. Nobody calls when delivering so I don't get my package and I've no idea where it is.

Tj De Faoite - 2021-09-06

They've massively improved their delivery times recently.

Alan Magner - 2021-12-11

Very poor service as always. Deliveries are always a minimum of 2-3 days behind, even from before covid, and the tracking service has next to no information.

Zjanuks - 2021-03-09

If I could give 0 stars I would. Driver knocked on the door...I have 4 boxes for you....That was that he dropped them in the middle of street and left them there...What kind of service is that????Unbelievable

Carla Ciocianu - 2022-01-11

They don't even have a contact number, the website doesn't work. I see that they say on trackig page they attempted delivery, but it;s not true. A disgrace

Grace Farrell - 2021-10-14

My package was meant to be delivered on September 30th and still has not arrived on Ocotber 14th. Very disappointed as I needed this packaged for a wedding. Terrible service.

Suzanne Djerassi - 2022-09-30

Absolutely the worst company ever!! no customer service available! Items not delivered and no response on their so called whatsapp customer support line and generic replies on an email address! Do yourself a favour and use a reputable company who actually answer your calls and provide a reliable service and that is NOT this crowd

Lorraine O' Donovan - 2023-06-22

Absolute joke. Fast is not a word l would associate with this company.

Michaela Kavanagh - 2023-01-14

Absolute worst company ever, extremely unreliable and unprofessional. I hope companies see this and use someone else.

Charles Fitzpatrick - 2022-09-18

Be great if they could read eircodes

Mark Killeen - 2021-12-15

The driver failed to deliver my package, but called into the depot and collected it, the chap in the depot was very helpful.

William Bolger - 2022-07-31

Parcels dumped in bins and given to strangers on street. Forged signatures for parcels. Parcels left on doorsteps...

Margaret Day - 2021-11-15

I received an order through Fastways couriers last week and all I can say is I was lucky to be outdoors in the garden when this van drew up on the road reversed into my driveway and threw the parcel over my gate ..like I said I was lucky to be outside as our gate is down a long driveway away from the house...I thought these courier companies were supposed to ring and let you know in advance that they were on their way that did not happen in my case..very disappointed and annoyed with my experience with Fastways

Jay Staples - 2023-02-10

I know these guys get a lot of hate but I've only ever had one issue with them. Driver delivered to wrong house but that was due to the sender putting my address backwards. Still, he genuinely called to my house and admitted his mistake which was surprising and incredibly honest. Even brought me down to the other house and thankfully I was able to get my package back. Thank you very much Victor!

Mags Dwyer - 2021-04-15

Parcel on board a van for delivery for 4 days and still not delivered! Driver too lazy to drive 1 mile out the road from a town to deliver it..

Tom - 2022-11-25

Can anyone explain how Fastway are still operating in Ireland? Order departed Dublin on Tuesday and informed it will be delivered by next Tuesday. Next day delivery is a 7 day service? Does it take a week to drive from Dublin to Kilkenny. People need to stop using Fastway. Pay cheap, get cheap. Fastway lost a parcel 2 years ago at Kilkenny depot and they ignore compensation claim for €400 of goods. Unfortunately some of our suppliers still use this PATHETIC courier service.

Diogo Domingues - 2021-11-29

If I could give a 0 I would. Been trying to get a hold of them for two weeks over an undelivered package and nothing. They just tell me to send them my details over and over again and nothing gets done

Theevilpenguingamer - 2021-12-10

Parcel going around in circles for 9 days in South East depot, to van, back to depot. They are unable to do their job which is delivering parcels.

Gerard Murphy - 2023-04-05

Fastway Couriers have always tried there best to deliver the goods!

Eleanor Hennessy - 2022-10-11

Brian delivers for the South East. He is very personable and friendly . Always checks to make sure the customer is home. He is a credit to Fastway.

Adina Manole - 2022-06-21

They leave the postage outside the house where anyone can take it. It happened 3 times already. No call, no notification

Laura Cullen - 2022-06-16

I try not to order from companies that use these cowboys but sometimes it's unavoidable. My advice is get a Ring doorbell or camera so you have proof of no show drivers. Secondly if you don't get your package, your contract is with the company you bought it from. Not Fastway. So don't waste your time dealing with these clowns. Deal with the company and let them run after them. It might make them think twice about using them.

Geraldine Reid - 2021-03-21

Ignoramt drivers. Delivering to wrong address even though ercode available.

Mary Dempsey - 2021-02-03

South Kilkenny driver unbelievable. Constantly throws parcels over gate or hedge. No notice of delivery from him.

Taras C - 2023-02-27

MY PHONE WAS OUT OF THE COMMUNICATION AREA AND THEY DID NOT DELIVER THE PACKAGE EVEN THOUGH I WAS TOLD TO LEAVE IT AROUND THE CORNER