Fastway Couriers Swords, Swords, County Dublin. Fastway Ireland Branches in <city>

Jim Raynor - 2023-05-08

This company does not use any technology from 21st century. They just come to your door and call you that time. There is no automation or early notice to the customer, their delivery strategy is relying on chance. They assume you're someone staying home whole week, waiting for deliveries. I placed an order for contact lenses on Apr 25 and vendor gave the packets to Fastway on Apr 26. They attempted to deliver on 27 and 28 without any early notice and I wasn't at home. They didn't give any options to leave the packet to a pick-up point, nor could leave to a neighbor. Today is 8 May and I have no idea where this packet is. Their website is like a joke, it repeats "Additional Information Required" messages since Apr 28, even I contacted their support on Apr 29 and informing with my address and phone again, which they already know from day 1. I let the support personnel know about my dissatisfaction and that I will not use Fastway again. Their support is sending me emails time to time like every 2 days saying "We've updated your address information and your delivery will be on it's way the next working day". I am thinking these people are making fun since I said I will not work with them anymore to the support personnel. Today is the 19th day that Fastway have my contact lenses with them and I have no idea what will happen next. Their service is far far away from being professional. In case you need to work with Fastway, you may receive your delivery only if you are lucky. They are too far away from being professional.

Saby - 2023-03-27

If I could give no stars, I would. Do not use Fastway. I've been trying to contact them for a week. Their lack of customer service is atrocious. There is no phone number to call. They don't answer emails. I get a email notification from them at 928am that it's out for delivery when I got home I found out they attempted delivery at 925am. They are the worst courier service in the whole country.

Facundo Furtado - 2022-12-23

A disaster, it's the second time I've gone and they can't find my package, there's no communication between the staff who work there and the drivers. They don't enter package information properly into the system, making it impossible to track it and know where it is. Honestly, I don't think I'll ever buy from a site that uses this company as a delivery service.

Freddy Desmond - 2023-07-10

My package arrived to their local hub three weeks ago now and they have still not delivered it. Full address with postcode has been provided. They have no support, no phone number and the chat "support" button on the site doesn't work. What do they want us to do, show up at the delivery office to ask a question?

Gerard Leonard - 2022-12-21

Ordered item from Argos last Tuesday for next day delivery, Fastway collected it last wed and 6 days later still no delivery..was a birthday present now want as a Xmas present and doesn't look like it be that either

Orla Oregan - 2023-03-09

Unfortunately every time fastway are delivering something to me, I encounter issues. Currently waiting on package, that says “signature obtained” and “delivered”, however it hasn’t been delivered to my home and I’ve been given zero details as to where they delivered it to. Disappointing

Eoghan Guimarães Hanlon - 2023-05-02

Courier's tracking said they tried to deliver my parcel twice, but I was working from home and they didn't come at all. Then they said they needed me confirm my contact information. I did that twice and customer service said they'd passed my information on to the depot. But they continued to put "additional information needed" on the tracking. Customer service told me they'd deliver it the following day, but the next day they sent it back to sender! I asked customer service for a complaint form to make a formal complaint, but they refused to give it to me and told me to contact the company I ordered from. Every single thing this company told me was a lie - just too lazy to bother delivering a parcel!

Rafal Sosnowski - 2023-03-28

The courier left the package in the green garbage can. He didn't even bother knocking on the door.

Danielle Dziatlowicz - 2022-12-02

Used to be nerve-wracking to deal with - don't know what changed, but I'm happy about it! One quite serious but very prompt and responsible Eastern European guy delivers to D7 and I always get my package on time. I was away on holidays and asked if my package could be redelivered to Monday, and sure enough the driver showed up, first thing Monday morning. Fast delivery, and trustworthy - maybe its my driver. Whoever he is, he should get a raise. Putting good on Fastway's name! When I see Fastway's delivering, I ease up - completely different experience to UPS.

Julita Arendt - 2023-03-30

The worst definitely company that exists Unfortunately only one that Zalando work with. Lost parcels. Delay parcels. Not exist customer service.

Ronny Bill - 2023-03-03

Terrible service. Weeks late, not delivered, had to collect an item broken into 100 pieces. There was 'nothing they could do' because I had already signed for the parcel. Despite the fact he didn't hand me the bag of shrapnel until after I signed.

Ciaran Griffin - 2023-06-30

Absolute sham, atrocious delivery service and the worst costumer service I have ever encountered, businesses and the public should AVOID LIKE THE PLAGUE. They should do themselves a favor and close the place down. I still haven't gotten my parcel yet which I don't think I will get anyway.I will be contacting my supplier and I'll enjoy telling them too to AVOID this so called delivery service AVOID AVOID AVOID

Ann-marie Keenan - 2022-10-10

They delivered my package to the wrong address and the person who received it gave it away - I am left with no package and out of pocket. Customer service is terrible beyond belief. I have been emailing Keith who is supposedly the Head of Customer Service and he hasn't responded to my emails since June 2022. Barely any contact details online to deal with Customer queries and issues and when you find one, there is no reply.

Magdalena Skrzypulec - 2023-04-25

AVOID AT ALL COST!!!! Lost parcels, damaged, parcels, forged signatures, parcels left unattended- all this on a daily basis. Unresolved claims and many more! Customer service don’t answer phone calls unless you hide your caller ID. Supervisor doesn’t return calls. MANAGEMENT AGRRES FOR NO WORK ETHICS OR CANT CONTROL IT.

The Edscape - 2023-04-01

Ridiculous way to conduct business. My parcel arrived but I wasn't there and no note left. I eventually contacted them and they said someone would contact me within 24hrs. Still ok. I was leaving the house late the following day and met my parcel being delivered. No notice no contact. They don't want your business, or at least they don't want you contacting them.

Luke Andrews - 2023-05-23

Useless company, late deliveries and no phone number to contact them on. How in 2023 can a company of this size not have a customer service line?

Jessica Davies - 2022-12-13

Keep getting need more delivery info but never able to contact them ...they say they've tried to deliver but I've a cam to prove them liars absolutely the worst currier service

Oluwatosin Gbadebo - 2022-12-18

Amazing service, helpful and friendly staffs

Daniel Judge - 2022-08-22

2 weeks still no delivery, tracking parcel is saying at wrong depot !!! Shocking service, can ever contact them have been trying all day phone email, whats app everything brutal they are. Id give less then a 1star if i could.

Austeja Dumbryte - 2023-03-10

didn’t deliver my package after it saud it was signed

Jakov Petrušić - 2022-12-19

Very bad service in general and very bad customer support service, unable to contact them,they claimed that they attempted to deliver the parcel but we where at home all day long, liars!!

Jason Colbert - 2023-03-11

Terrible service, received an email saying package delivered yesterday and no signature required which is an option I didn't want...found the package a day later behind our next door neighbors bin, the neighbor didn't even know it was there, so the driver dropped it at the wrong door and ran...I wouldn't highly avoid using fastway at all costs...unless you want your stuff to go missing.

Dave Hyland - 2023-02-22

Excellent service AAA+

Brian Guinan - 2021-11-17

I work there.

Oce T - 2022-05-09

very very very poor service, bad experience every time they try to deliver something to me. Last one was last Thursday when a parcel was marked as delivered but I never received it. I wasn't home, and due to 2 years of covid drivers don't know what to do when a customer is not home. So I tried to contact fastway via whatsapp and email, still no reply. I tried to call but apparently we cannot use their phone number anymore. I have checked with all my neighbours (which I think is not normal - a parcel should be left either to the recipient or back at depot but definitely not to a third person). None of my neighbours has it. So I have no clue what to do to get this parcel back. At least, competitors are a much better help when needed ( even though the drivers are definitely not better, at least it is easier to locate a parcel)

Samantha Varley - 2022-10-12

shocking service , don't use this company

Giuseppe Avella - 2022-08-02

Plenty of packages lost over the years. Even more are registered as delivered but never seen anyone at my doorstep. One of the worst customer services ever and one of the worst delivery companies I ever seen in my life.

Nicolas Caputo - 2022-06-24

20 days waiting for my package. They tell me that one day comes to me, and it never comes. Worst transport company in Dublin

Grace Amaefule-orie - 2021-12-12

I was attended to swiftly....

Carla Arenhart - 2022-02-27

Got my package 2 days after the "out for delivery" message. (Also the first attempt) Disrespectful as I didn't have any update about the delay whatsoever.

Dillon Brennan - 2022-08-19

Worst couriers I’ve ever dealt with, always an issue with them, surprised anything gets delivered!

John Smith - 2022-05-11

S*it service!

Nayemur Rahman - 2022-12-07

Worst delivery company in Ireland.

Igor Zibar - 2021-09-24

It's okay, I didn't received my delivery

Tom Cumiskey - 2022-06-23

Good spot get unloaded

Rasa Tubelyte - 2022-05-28

Very messy place ,not flexible service

Vincent O Neill - 2021-11-12

The best out their . Call in with8n 20 mins all done . The guy that fixed my wheel also advised me on a issue i had whivh im so greatiful for . So thank you . The gentleman in reception was very helpiful and was very kind to me with price and respect . I will send everyone here that needs help . This was my first visit here excellent people . 😀

Nicolai Barbulat - 2021-07-17

Working place...

Benoît M Mboudou - 2023-07-19

Nice

Barney M - 2021-12-28

I have had several deliveries from Fastway which have just been left at my front door, regardless of whether anybody is at home or not. I have complained about this to the Sellers, hoping that they would put pressure on Fastway as clients to change this practice. On my most recent Fastway delivery I had even written certain advice about where to leave the package if nobody was at home when Fastway called. These had been printed out by the Seller and were sellotaped to the package. When I got home late last night the package was sitting on my doormat, in full view of many passing and advertising the fact that my house was unoccupied. Absolutely NO attempt had been made by the driver to follow the instructions affixed to the package. It is almost impossible to speak with anybody in this company in order to register a complaint. In my opinion these drivers are cowboys and totally unworthy of the responsibility they have been given. If possible, avoid using this company!!

Agata Sinzinger - 2021-07-26

Very poor not professional the worst company ever

Ben Kelly - 2021-05-12

The worst company to ever exist in Ireland. Every single time I these guys deliver my products they’re either damaged or severely delayed. The only reason I chose Fastway this time was because it was the only option and I needed this product. The absolute worst service to ever exist. I do not recommend! If I could put zero stars for this recommendation I would.

Barry Molloy - 2021-01-13

If I could give 0 stars I would. Absolutely shocking service from the drivers to the admin. They are the physical manifestation of "if you pay peanuts, you get monkeys". Saying their Incompetent would be a compliment, avoid at all costs.

Stephen Devine - 2021-10-23

I have dealt with fastway many years and I have been noticing many improvements so very happy with it

Wesley Fitzgibbon - 2021-04-02

Location is irrelevant, Fastway are "literally" the worst Courier company that exists in Ireland. We order from Smyths Toys regularly, DPD usually deliver for them, absilutely brlliant. First time they used Fastway and our parcel is missing 3 days, supposed to have been delivered 3 days ago! I will admit that I am aware of very poor pay structure for Drivers, it seems the company is the problem, not the individual Drivers (Not always anyway).

Gorge Dunne - 2020-04-21

Great service and polite drivers

Andrei Bocan - 2022-07-17

Vdw

Виталий Михалёв - 2021-11-16

Delivery works poorly,don't have a phone to find out where the package is. Don't try to find a costumer. The site is not convenient,don’t have client service.

Brian Markey - 2021-11-21

Awful service (parcel connect by Fastway). Charged for collection and delivery, never even collected, still waiting on a refund, they don't even respond. Please do not use them.

Norma Turner - 2021-05-26

Dreadful service they call the company fastway its far from fastway,